Refund Terms & Conditions

Welcome to THALORVIAN. We strive to ensure that our customers are satisfied with their purchases. Below are our refund terms which delineate the conditions under which refunds are processed.

Eligibility for a Refund

Refunds for products purchased from THALORVIAN are subject to certain conditions:

• The item must be returned within 30 days of receiving the purchase.
• The product must be unused and in the same condition that you received it.
• Original packaging must be intact.
• A receipt or proof of purchase is required to complete the refund process.

Non-refundable Items

Certain goods are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

To request a refund, please contact our customer service team at [email protected]. Upon receipt and inspection of your return, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions.

Shipping

To return your product, contact our customer service team for the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].

Thank you for choosing THALORVIAN.